Simplifying Medical Bill Management and Payment
One clear next step for medical bills, for patients and the people who pay for them.
Disclaimer: I have omitted and obfuscated confidential information in this case study to comply with my non-disclosure agreement. The views are my own and do not necessarily represent the company’s. ‘MediFlex’ is a fictional name used to protect the client’s identity.
- Role
- Sole product designer
- Team
- 1 PM, 3 engineers
- Duration
- 6 months
- Platform
- iOS and Android
Patients and caregivers juggle bills from many providers, by post, email and portals, with no single place to see, understand or pay them. For caregivers, a missed payment for a parent carries guilt, not just a fee.
As the only designer on a six-month engagement, I owned the research, a prioritisation workshop, three rounds of moderated testing, the design system and build-ready designs for two versions.
Everyone asked for all their bills in one place. In testing, it was almost the wrong idea.