Hello, I’m Sonia

UX & Product Leader

I design and lead the work behind complex enterprise products, turning dense, high-stakes workflows into tools people can use with confidence.

My work spans logistics, retail supply chains, tax and accounting, legal, recruitment, HR and healthcare, for business and consumer products alike.

At a glance

15+years as a research and design practitioner
6+years of design leadership and people management
Built and led blended teams of designers, researchers and contractors, and created design systems used by UX and engineering teams alike.

Teams I worked with

Simplifying Medical Bill Management and Payment

A mobile app that brings medical bills from different providers into one place, explains every charge, and lets patients and caregivers pay securely.

Replacing manual non-compliance reporting at distribution centers with a clear digital workflow for the teams who process claims and defective stock.

A redesigned LTL customer portal that gives shippers a simpler, self-service way to quote, book and manage their shipments.

Better trip monitoring for pickup and delivery dispatchers and planners, so they can see routes clearly and act sooner.

Redesigning ONESOURCE Indirect Tax Determination so tax professionals can manage global tax rules in one place.

A self-service platform that let UK employers and recruiters post jobs and manage candidates online, designed around a familiar e-commerce flow.

Modernizing a legacy reverse logistics application used by buyers, vendors, finance and claims teams.

Coming soon

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